New Health and Safety Policies And Practices at the Resort
The health and wellbeing of our staff and guests is of the utmost importance. Therefore, upon reopening we will implement an enhanced standard of safety along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.
New measures include:
- Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas
- Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited
- New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible
- Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen
- In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.
While we believe these measures highlighted will ensure Ayers Rock Resort is an industry leader in the management of COVID-19 we would encourage you to visit our dedicated website page with further detailed information of actions and protocols being introduced to ensure the safety of all guests and staff.
Airport Health and Safety Policies And Practices
Airport transfers will continue to be provided to all guests arriving on commercial flights with staggered seat distancing, contactless sanitiser available and enhanced cleaning protocols introduced on all AAT Kings vehicles.
QFG will provide regular announcements regarding social distancing guidelines. This will be part of the regular boarding calls as well.
Gate Seating Changes
This will be done in accordance with Government requirements. Measures incude adjusted seating plan, markings 'do not use' etc. This will be in place to corrospond with the first flight arrival.
As per boarding announcement by Qantas representative.
Hygiene Kits (PPE)
Passengers collect kit from near boarding pass readers. QFG will fund kits but airport to support with proximate storage area for boxes.
Increased cleaning and wipe down of all traffic areas
Hand Sanitiser Stations
In addition to other locations, sanitiser will be provided at each boarding gate.
Use existing Airport Authority signage where required but supplement with QFG signs as required. Additional signage in general passenger areas by airport.
Social Distancing -Terminal Floor Markings
This will be done in accordance with Government requirements. Will be required in check-in, boarding gates and baggage reclaim.
Where possible (i.e.. belt available) bags to be spaced to meet social distancing requirements. Floor distancing markings will be in place.
Available Accommodation at Ayers Rock Resort
Sails in the Desert, The Lost Camel & Emu Walk Apartments will all open on 1 August and will provide a range of accommodation options to suit differing styles and budgets.
At this stage Desert Gardens Hotel and the Outback Pioneer Hotel & Lodge remain closed with bookings currently not accepted. Further information regarding the reopening of these hotels will be advised in due course
Ayers Rock Campground will be open from June 19th for Northern Territory intrastate travellers. Beginning 15 July, the campground will open for regular guests (or as soon as the Northern Territory borders open).
Available Dining Options at Ayers Rock Resort
Ilkari Restaurant located within Sails in the Desert will open daily for breakfast & dinner. An à la carte menu will replace the traditional buffet for both breakfast and dinner. The à la carte breakfast can continue to be pre-booked at your contracted buffet rate.
Walpa Bar also located within Sails in the Desert will open for dinner with a limited à l carte menu.
Within the Town Square Gecko’s Café will open open daily for lunch and early dinner and will offer dine in or take away. The Kulata Academy Café will also open daily for a light breakfast and lunch.
In room dining across all three properties will be available 24/7.
Please visit the Ayers Rock Resort website for additional details regarding opening hours for each outlet and information on resort shopping and services.
Available Tours and Guest Activities
We are pleased to advise that all evening Field of Light tours, Sounds of Silence will reopen and be fully operational from 1 August to 15 October and are available to pre-book at contracted rates. Tali Wiru will be reopen from 15th August. Campground will be open from 19 June for NT intrastate travelers and for everyone from 15 July.
Desert Awakenings (and Outback Sky Journeys) will initially not run and further information will be advised in due course.
A limited Free Guest Activity program has been developed and is available to access via the website. Information will also be provided to guests upon check in.
An extensive selection of tours to explore the National Park will be available by our touring partners and we recommend that you contact them directly for further information.
Travel Options and Cancellation Policies
To assist you in stimulating demand to explore Uluru we are pleased to release a range of special offers for stays of 2, 3 and 4+ nights with discounts of up to 50%.
These rates are available to book now for travel from 1 August 2020 via your preferred direct connectivity option.
Sails in the Desert Refurbishment
The resort shutdown as a result of COVID-19 has provided us with a unique opportunity to fast track the rooms refurbishment program at Sails in the Desert. We are therefore delighted to advise that all guests staying at Sails in the Desert from 1 August will be accommodated in a refurbished room.
The project is close to completion with works on the final block of rooms well underway and will be completed by the end of September 2020. Based on the scope of work we expect minimal impact to guests during this time.