Ayers Rock Resort FAQ
Answers to your Questions
Can I walk to Uluru-Kata Tjuta National Park from the resort?
No, for safety reasons, walking to the Uluru-Kata Tjuta National Park from the resort is not advised. There are a number of transport options to take you to the Uluru-Kata Tjuta National Park. Check in at the reception desk of your hotel or visit the Tourist Information Centre in Town Square for more information and transportation options.
Are campfires permitted at Ayers Rock Campground?
Campfires are only permitted during the winter months; however, they’re only allowed if there is not a total fire ban in place. Guests must bring their own enclosed fire pit and it must be raised off the ground. No fires are permitted on the camping lawns.
Are dining vouchers available?
Unfortunately, we currently do not offer vouchers at this time.
Are pets permitted at the Campground?
Dogs are permitted at Ayers Rock Campground, but must be kept on a leash at all times. Unfortunately, cats are not permitted at Ayers Rock Campground or anywhere in the township of Yulara. Please note, dogs (excluding service animals) are not permitted in dining facilities at Ayers Rock Resort.
Are there many insects around Uluru?
There are insects throughout the year, but you might notice fewer during the cooler months of May-September.
Are there track closures in Uluru-Kata Tjuta National Park?
There are currently no track closures in Uluru-Kata Tjuta National Park.
Are tours ever cancelled due to bad weather?
Occasionally, weather conditions make it unsafe for tours to operate. When that happens, people who have booked the tour will be notified of the cancellation and offered an alternative option or a refund depending on the circumstances of the cancellation.
Are tours wheelchair accessible?
Some tours are accessible for our guests in wheelchairs – please check with reception for more information. We have a limited number of wheelchairs available at the resort. If you require one, please mention it during your booking, or contact our reservations team anytime to make sure a wheelchair is available.
AVAILABLE DINING OPTIONS AT AYERS ROCK RESORT
Ilkari Restaurant located within Sails in the Desert is open daily for an international buffet breakfast & dinner.
Walpa Lobby Bar, also located within Sails in the Desert, is open for all day with a limited à la carte menu.
Pira Pool Bar, located Sails in the Desert's pool is open daily for lunch and Wednesday to Saturday for dinner.
In room dining is also available 24/7 at Sails in the Desert.
Within the Town Square, Geckos Café is open daily for lunch and early dinner, offering dine in or takeaway. Ayers Wok Noodle Bar is open daily for takeaway dinner. Kulata Academy Café, which is run by National Indigenous Training Academy trainees, is also open daily for a light breakfast and lunch.
Located at Desert Gardens Hotel, Mangata Bistro & Bar is open for coffee from 8am daily, with an all-day dining menu from 11am to 9pm.
Please visit the Ayers Rock Resort website for additional details regarding opening hours for each outlet and information on resort shopping and services.
AVAILABLE TOURS AND GUEST ACTIVITIES
We are pleased to advise Sounds of Silence and a number of Field of Light tours will reopen and be operational on selected dates from 1 August these are available to pre-book via the website.
Desert Awakenings (and Outback Sky Journeys) will initially not run and further information will be advised in due course.
A limited Free Guest Activity program has been developed and is available to access via the website. Information will also be provided to guests upon check in.
An extensive selection of tours to explore the National Park will be available by our touring partners and we recommend that you contact them directly for further information.
Ayers Rock Resort is Cashless
Ayers Rock Resort is cashless. All hotels, dining locations, and most outlets in Town Square are only accepting card payments. The IGA Supermarket and Shell Service Station are still accepting cash but these are the only exception.
Can I buy food to cook in my room at Emu Walk Apartments? Is there a microwave in my room?
Yes - the Town Square IGA supermarket is open daily with a great assortment of food items. Emu Walk Apartments do have microwaves in-room.
Can I park my car at the resort? How much does parking cost?
Yes! There are complimentary parking areas located throughout the resort.
Can I request a room with a view of Uluru?
To guarantee a view of Uluru, we recommend booking a Deluxe Rock View Room at Desert Gardens Hotel.
Can I see the Kata Tjuta from anywhere in the resort?
Yes, Kata Tjuta is visible from all of the lookouts within and just outside of the Resort. This includes Imalung Lookout, located in the middle of the ring road in the Resort, the Campground Lookout, Uluru Lookout, Outback Pioneer Lookout, and Ewing Lookout which is located next to the Camel Farm.
Be sure to head into the Uluru-Kata Tjuta National Park where you will be able to explore them.
Can I use the pool at another hotel?
To avoid overcrowding, pools at each hotel are dedicated for the guests of that hotel. Guests staying at Emu Walk Apartments are welcome to use the pool at Desert Gardens Hotel.
Do any accommodations have self serve BBQs?
There are self-serve BBQ's available at the Ayers Rock Resort Campground only.
Do any restaurants offer gluten free options?
All restaurants and outdoor dining experiences offer gluten-free options.
Do any restaurants offer vegetarian and vegan options?
All restaurants and outdoor dining experiences offer vegetarian and vegan options.
Do employees also have to get vaccinated?
Yes. In accordance with the Northern Territory Government requirements, all employees at Ayers Rock Resort will be fully vaccinated by 24 December 2021.
Do I need to bring sheets and towels? Do I need to bring towels to the pool?
Sheets and towels are provided in rooms, and pool towels are available at the pool. For guests staying in the dormitory at the Outback Pioneer Lodge, sheets are included and towels are available with a refundable deposit.
Do I need to dress up for my dinner tours?
No need to be too fancy! Smart casual clothing is recommended. Avoid white trousers, skirts, jeans, or shoes as the red earth will stain them.
DO I NEED TO GET A PCR TEST BEFORE ENTERING THE NORTHERN TERRITORY?
No as there is no government enforced testing requirement to enter the NT. We do recommend guests complete a RAT test 24 hours prior to arrival as the health and safety of our guests, staff and local community are our top priority.
DO I NEED TO PRE-BOOK MY AIRPORT TRANSFERS?
No, just sit back and relax. When you arrive at the airport terminal at Uluru, Ayers Rock, collect your luggage and head outside where the coaches will be waiting. The coaches will have a sign in front of them advising what hotel they are going to, please hop on the coach that is going to your designated hotel.
Do I need to provide a gratuity?
Gratuities are appreciated but are optional! They are not required at any of our restaurants.
Do you have free WiFi?
In-room WiFi is complimentary for all hotel and apartment guests. WiFi plans are available for guests staying in lodge accommodation at the Outback Pioneer.
Does it rain at Uluru? What are the driest months?
Yes, it can rain at any time of the year. Traditionally the highest rainfall months are November and December. However, our desert location means that overall we receive little rain.
Does the resort offer babysitting services?
Babysitting is available, but due to limited availability it should be pre-booked in advance. You can arrange for babysitting services through the hotel’s front desk.
For guests staying at Ayers Rock Resort
As a guest at Ayers Rock Resort, donations may be charged to your room account or you can make cash donations in the collection boxes located throughout the resort and at the Ayers Rock Airport. Ayers Rock Resort will match all guest contributions dollar-for-dollar, up to $200,000 each year. You may claim your tax deduction when you complete your Australian tax return, using your room account as proof of donation.
Your contribution will help make a big difference, improving health, providing education and supporting social and economic participation in the local communities - thank you.
HEALTH AND SAFETY POLICIES AND PRACTICES AT THE RESORT
The health and wellbeing of our staff and guests is of the utmost importance. We have implemented an enhanced safety standards along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.
New measures include:
a) Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas
b) Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited
c) New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible
d) Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen
e) Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations
f) In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.
How can I request a portable cot? Are portable cots free?
Email us with your booking confirmation number and your infant’s age to request a free portable cot. You can also email to request an extra rollaway bed at a cost of $60 per night.
How do I book a tour?
There is a Tour & Information Centre at the resort with more information about all available tours. Guests can book their tours at the Centre; however, since space is limited we recommend pre-booking online to avoid disappointment
How do I cancel or modify a dining reservation?
To change or cancel an existing reservation please contact us at +61 8 8957 7888.
How do I get around the resort?
Guests can hop on the complimentary resort shuttle service, which circulates the resort every 15-20 minutes between 10.30am and 12.30am. Or enjoy the walk – it’s the best way to explore and get familiar with your new surroundings. It takes anywhere from three to 15 minutes to walk from one hotel property to another within the resort.
How do I get from the airport to Ayers Rock Resort?
If you’re arriving from Ayers Rock Connellan Airport, a complimentary bus transfer is the easiest way to get to the resort – plus, it’s included with your room reservation! The service does not need to be booked in advance as it meets all incoming and outgoing flights. You can also book a hire car or a private limo to get you to the resort. It’s a 15-20 minute drive to Ayers Rock Resort.
From Alice Springs Airport, Ayers Rock Resort is a one-hour flight or an approximately 4.5-hour drive or bus ride.
How far away is Alice Springs from the resort?
Alice Springs is approximately 450km away from the resort (a 4.5 hour drive, or 1 hour flight).
How far away is Kings Canyon from the resort?
Kings Canyon is roughly 350km away, a 3.5-hour drive along the Stuart Highway. For an off-road experience, guests can take the Mereenie loop road instead, which is only suitable for 4WD vehicles.
How far in advance should I book my campsite?
We recommend booking as soon as your travel dates are confirmed, regardless of season.
How often will my room be cleaned?
Rooms are cleaned daily, unless you leave the ‘do not disturb’ sign on your door.
I have food allergies or special dietary requirements
If you have specific food allergies or special dietary requirement, please let us know at the time of booking.
Also, lease let your server know when arriving at your chosen restaurant and we will ensure you are taken care of.
If I bring personal food items or groceries to a Resort restaurant, can a chef prepare or heat my food?
Unfortunately no, due to food handling and preparation guidelines, we cannot accommodate this request.
IS COMING TO AYERS ROCK RESORT DANGEROUS TO THE LOCAL INDIGENOUS COMMUNITY AND WHAT PRECAUTIONS ARE BEING TAKEN TO PREVENT THE SPREAD OF COVID-19 TO MUTITJULU?
Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.
Aboriginal Territorians live with much higher rates of chronic conditions when compared with Non-Aboriginal people. Therefore they are at greater risk of more serious illness if they are infected with COVID-19. A COVID-19 outbreak in an Aboriginal community could have devastating consequences for the local residents.
As a company, we are taking extra precautions to minimize the risk to the Anangu people and protect one of the world’s oldest living cultures so they can continue to preserve age-old traditions and heritage in the present day.
You too have a role to play and we would appreciate your cooperation to comply with NT restrictions, as part of your personal responsibility.
Is smoking permitted at any of the restaurants or on the patios?
No, all of our restaurants and patios are non-smoking areas.
Is the campground open all year? What about the pool?
Ayers Rock Campground is open all year. Campground reception and pool opening hours are seasonal, and the pool is locked at night.
IS THERE A DRESS CODE FOR ANY OF THE EVENTS?
No, we recommend smart casual, dress in layers & bring a jacket as the weather cools in the evening. Flat soled shoes and avoid light colours. Guests are welcome to dress up as much as they like, however remember you will be in the desert.
Is there a specific dress code for any of the restaurants?
No, there are no specific dress code requirements. We recommend smart casual dress for all restaurants at the resort.
Is there an entry fee for the Uluru-Kata Tjuta National Park?
To visit Uluru-Kata Tjuta National Park, guests are required to purchase a Uluru-Kata Tjuta National Park Pass. The park is open 365 days a year. There are entry fees for both adults and children, with options for 3-day passes. For the most up-to-date information on park pass prices, visit the official website. Passes can be purchased here. Enjoy your visit!
Please note: The Northern Territory Park Pass does not include Uluru. To visit Uluru-Kata Tjuta National Park, you will need to purchase a separate Uluru-Kata Tjuta park visitor pass.
My family is celebrating a special occasion. Can we order a cake for our celebration?
Yes, we'd love to help your group celebrate! Please reach out to us using the Contact Us Form so we can assist in organising a cake prior to your arrival.
What are the warmest and coolest months to visit?
The coolest months are June-August, when average daytime temperatures are around 20° and the average evening temp is 1°C. November-February are our warmest months, with average daytime temperatures of 35°C, dropping to 25°C at night.
What is ACCOUNT2ACCOUNT?
Account2Account is a secure, fee-free payment method where you can transfer money from select Australian banks to pay for purchases. If you bank with one of the banks listed below, you can simply logon using your online banking details and make an online payment from you bank account in real time.
Please note: Account2Account payments are only available to customers of ANZ, Bank of Melbourne, Bendigo, Bank West, Commonwealth Bank, NAB, St George & Westpac.
What is the Anangu Community Foundation and how do I donate?
The Anangu Communities Foundation supports the Anangu communities of central Australia by funding initiatives across healthcare and education, as well as economic and social participation.
If you would like to support the Foundation, donations can be made online, through your room account or at any of the tap and go locations throughout the Resort. Ayers Rock Resort matches all guest contributions dollar for dollar up to $200,000 annually.
What is the best time of year to travel to Ayers Rock Resort and Uluru?
We think any time is a wonderful time to visit, with all seasons offer a unique perspective of the desert landscape.
Summer is warm to hot during the day, perfect for a swim or relaxing in the air-conditioning. Yet you will have balmy, pleasant mornings and evenings.
Winter has moderate temperatures during the day. The early mornings and evenings will get cold. Warm layers, jackets and scarves will be needed.
Autumn and Spring tend to have more moderate, consistent temperatures.
What is the policy on consumption of alcoholic beverages?
The drinking age in Australia is 18 years or older. Valid photo I.D. is required to obtain alcoholic beverages at our restaurants and bars. A hotel room key or campground pass is also required to purchase alcohol at any of our food and beverage outlets.
What laundry facilities and services are available?
All hotels, with the exception of The Lost Camel, have laundry facilities that guests can use, free of charge. Guests of The Lost Camel are welcome to use a laundry at one of the other hotels. The resort also offers dry-cleaning services and hotel laundry, which are available for a fee.
What medical services are available?
If you require medical attention during your stay at Ayers Rock Resort, we do have a medical centre on the resort. To book an appointment, please contact the centre directly on (08) 8956 2286 or contact your hotel reception for assistance.
Each visit is different, so fees may vary. If you have a medicare card, you will be able to file a claim for coverage. For international guests with travel insurance, you'll be able to invoice your insurance company once you arrive back home.
For any medical supplies required, there is a pharmacy section in the supermarket.
What other professional services are available? Bank/Post office/Petrol station/Mechanic, etc.?
There are a full range of professional services available to take care of all your needs while you’re on holiday, including:
Post Office: Located in Town Square; Monday – Friday, 8:30am – 3:00pm
Auto Mechanic: Located on Giles Street just outside the resort; Monday – Friday, 8:00am – 5:00pm
Petrol Station: Located near Ayers Rock Campground; open daily 7:30am – 5:00pm
What restaurants are open for breakfast?
Ilkari Restaurant, Sails in the Desert Hotel
Mangata Restaruant, Desert Gardens Hotel
Bough House Restaurant, Outback Hotel & Lodge
Gecko’s Café - Town Square
Kulata Academy Café - Town Square
What shopping and retail are available at the resort?
Guests at the Resort can easily access the following retail outlets and shops:
Supermarket: Located in the Town Square; open daily, 10:30am – 7:00pm. There is no pharmacy on the Resort, but the supermarket stocks a basic assortment of medical supplies. For any medications you urgently need, please make an appointment with the Medical Centre.
Souvenirs: Hotel boutiques and the Town Square offer a great assortment of souvenirs. You can also purchase souvenirs from the Cultural Centre in Uluru-Kata Tjuta National Park.
Art Galleries: Browse and shop for art at Mulgara Gallery located at Sails in the Desert, open daily 8:30am – 4:30pm, or the Gallery of Central Australia (GoCA) located adjacent to Desert Gardens Hotel, open daily 9:00am – 5:00pm.
What should I pack for my tour?
A hat, sunglasses, camera, water and closed-toe, sturdy walking shoes are recommended. Between April and October, be sure to pack warm clothing and layers, especially for sunrise and sunset tours when it can be quite cool.
Where can I park my car? What if I’m bringing a car with a rooftop tent?
Cars with rooftop tents use van sites – choose between powered or unpowered sites.
Campground guests with tents are able to park next to or near their tent on the roads outside of the bollards that surround the lawns.
Where can I purchase snacks?
There is a local supermarket (IGA) in the Town Square that sells a variety of snacks and groceries.
WHERE DO I BUY THE PERFECT SOUVENIR OR GIFT?
There are many shopping outlets throughout the Resort but make sure you look through Town Square and the Gallery of Central Australia (GoCA) which is located adjacent to the Desert Gardens Hotel.
Will I be refunded for a cancellation?
It depends on the terms of the package you have booked. Some rates are non-refundable or may involve cancellation fees. Terms are advised at time of booking, so make sure to review all info carefully when you book to avoid any surprises.
Will my children be allowed in any of the bars?
All food and beverage outlets within the resort are child-friendly. Alternatively, our outdoor dining experiences have minimum age requirements outlined at the time of booking.