FAQ & Help Desk
We understand that questions pop up while you're planning a holiday, and we want to answer those questions as quickly and helpfully as we can. Please check out our list of frequently-asked questions from guests below. Don't see what you're looking for? Simply contact us, or connect with Malpa, our customer service chatbot.
Frequently Asked Questions
Can I walk to Kata Tjutu National Park or Uluru from the resort?
No, for safety reasons, walking to the National Park from the resort is not advised. There are a number of transport options to take you to the Uluru-Kata Tjuta National Park. Check in at the reception desk of your hotel for more information and transportation options.
AIRPORT HEALTH AND SAFETY POLICIES AND PRACTICES
Airport transfers will continue to be provided to all guests arriving on commercial flights with staggered seat distancing, contactless sanitiser available and enhanced cleaning protocols introduced on all AAT Kings vehicles.
QFG will provide regular announcements regarding social distancing guidelines. This will be part of the regular boarding calls as well.
Gate Seating Changes
This will be done in accordance with Government requirements. Measures incude adjusted seating plan, markings 'do not use' etc. This will be in place to corrospond with the first flight arrival.
As per boarding announcement by Qantas representative.
Hygiene Kits (PPE)
Passengers collect kit from near boarding pass readers. QFG will fund kits but airport to support with proximate storage area for boxes.
Increased cleaning and wipe down of all traffic areas
Hand Sanitiser Stations
In addition to other locations, sanitiser will be provided at each boarding gate.
Use existing Airport Authority signage where required but supplement with QFG signs as required. Additional signage in general passenger areas by airport.
Social Distancing -Terminal Floor Markings
This will be done in accordance with Government requirements. Will be required in check-in, boarding gates and baggage reclaim.
Where possible (i.e.. belt available) bags to be spaced to meet social distancing requirements. Floor distancing markings will be in place.
AM I ABLE TO CANCEL MY BOOKING?
In most instances our standard cancellation policy will apply, however should you be travelling before the 31st July 2020 we have increased the flexibility of our cancellation policy and you are able to re-book your Voyages Accommodation and Tours to a later date (before 31st December 2021) at no additional cost. Existing rates will be honoured on all Voyages Accommodation and Touring. Should you wish to amend your booking please Click Here or if you would like to speak to our Travel Centre directly please call 1300 134 044.
Are there many insects around Uluru?
There are insects throughout the year, but you might notice fewer during the cooler months of May-September.
Are tours ever cancelled due to bad weather?
Occasionally, weather conditions make it unsafe for tours to operate. When that happens, people who have booked the tour will be notified of the cancellation and offered an alternative option or a refund depending on the circumstances of the cancellation.
Are tours wheelchair accessible?
Some tours are accessible for our guests in wheelchairs – please check with reception for more information. We have a limited number of wheelchairs available at the resort. If you require one, please mention it during your booking, or contact our reservations team anytime to make sure a wheelchair is available.
AVAILABLE ACCOMMODATION AT AYERS ROCK RESORT
Sails in the Desert, The Lost Camel & Emu Walk Apartments will all open on 1 August and will provide a range of accommodation options to suit differing styles and budgets.
At this stage Desert Gardens Hotel and the Outback Pioneer Hotel & Lodge remain closed with bookings currently not accepted. Further information regarding the reopening of these hotels will be advised in due course
Ayers Rock Campground will be open from June 19th for Northern Territory intrastate travellers. Beginning 15 July, the campground will open for regular guests (or as soon as the Northern Territory borders open).
AVAILABLE DINING OPTIONS AT AYERS ROCK RESORT
Ilkari Restaurant located within Sails in the Desert will open daily for breakfast & dinner. An à la carte menu will replace the traditional buffet for both breakfast and dinner. The à la carte breakfast can continue to be pre-booked at your contracted buffet rate.
Walpa Bar also located within Sails in the Desert will open for dinner with a limited à l carte menu.
Within the Town Square Gecko’s Café will open open daily for lunch and early dinner and will offer dine in or take away. The Kulata Academy Café will also open daily for a light breakfast and lunch.
In room dining across all three properties will be available 24/7.
Please visit the Ayers Rock Resort website for additional details regarding opening hours for each outlet and information on resort shopping and services.
AVAILABLE TOURS AND GUEST ACTIVITIES
We are pleased to advise Sounds of Silence and a number of Field of Light tours will reopen and be operational on selected dates from 1 August these are available to pre-book via the website.
Desert Awakenings (and Outback Sky Journeys) will initially not run and further information will be advised in due course.
A limited Free Guest Activity program has been developed and is available to access via the website. Information will also be provided to guests upon check in.
An extensive selection of tours to explore the National Park will be available by our touring partners and we recommend that you contact them directly for further information.
Can I buy food to cook in my room at Emu Walk Apartments? Is there a microwave in my room?
Yes - the Town Square IGA supermarket is open daily with a great assortment of food items. Emu Walk Apartments do have microwaves in-room.
Can I cancel a tour?
Yes. If you booked with a travel agent, please contact your agent to cancel. If you booked a tour with us, please call 1300 134 044 or +61 (0)2 8296 8010 to cancel or update your booking.
Can I get feedback on my application if I am unsuccessful?
Yes, you can call the Foundation Manager at 0438 450 412 to discuss your application.
Can I park my car at the resort? How much does parking cost?
Yes! There are complimentary parking areas located throughout the resort.
Can I request a room with a view of Uluru?
To guarantee a view of Uluru, we recommend booking a Deluxe Rock View Room at Desert Gardens Hotel.
Can I use the pool at another hotel?
To avoid overcrowding, pools at each hotel are dedicated for the guests of that hotel. Guests staying at Emu Walk Apartments are welcome to use the pool at Desert Gardens Hotel.
Businesses can play a role in the Foundation, from their contribution of much needed funds to donations in kind and the sponsorship of programs. Donations are tax deductible under Australian law. Here are some ideas for you as a business on how you can support the Anangu Communities Foundation;
- Hold a fundraising event.
- Help spread the word by incorporating information about the Foundation (along with an opportunity to make a donation) at industry conferences and trade shows, in presentations to clients and at schools.
- Use fundraising as a team building activity within your workplace.
- Find out more about the Anangu Communities Foundation and promote discussion with your friends, family and colleagues.
Your collaborated efforts can help make a big difference. Let us know how you're planning to support the Anangu Communities Foundation and we will provide support for your efforts.
Do I need to bring sheets and towels? Do I need to bring towels to the pool?
Sheets and towels are provided in rooms, and pool towels are available at the pool. For guests staying in the dormitory at the Outback Pioneer Lodge, sheets are included and towels are available with a refundable deposit.
Do I need to dress up for my dinner tours?
No need to be too fancy! Smart casual clothing is recommended. Avoid white trousers, skirts, jeans, or shoes as the red earth will stain them.
DO I NEED TO SELF-ISOLATE AT AYERS ROCK RESORT?
Guidelines released by the Australian Department of Health indicate that anyone arriving into Australia from a foreign country must self-isolate for 14 days. Additionally, anyone who believes they may have been in close contact with a confirmed case of COVID-19 will also need to self-isolate for 14 days. Up-to-date isolation guidance can be found on:
Do you have free WiFi?
In-room WiFi is complimentary for all hotel and apartment guests. WiFi plans are available for guests staying in lodge accommodation at the Outback Pioneer.
Does it rain at Uluru/Ayers Rock? What are the driest months?
Yes, it can rain at any time of the year. Traditionally the highest rainfall months are November and December. However, our desert location means that overall we receive little rain.
Does the resort offer babysitting services?
Babysitting is available, but due to limited availability it should be pre-booked in advance. You can arrange for babysitting services through the hotel’s front desk.
For guests staying at Ayers Rock Resort
As a guest at Ayers Rock Resort, donations may be charged to your room account or you can make cash donations in the collection boxes located throughout the resort and at the Ayers Rock Airport. Ayers Rock Resort will match all guest contributions dollar-for-dollar, up to $200,000 each year. You may claim your tax deduction when you complete your Australian tax return, using your room account as proof of donation.
Your contribution will help make a big difference, improving health, providing education and supporting social and economic participation in the local communities - thank you.
How are funding applications assessed?
Applications are assessed against each of the criteria. The Foundation relies on fundraising and donations – the amount approved will be dependent on the available budget. The Anangu Communities Foundation Board reviews all applications and decides which applications are approved.
How can I cancel my reservation?
To cancel a room reservation that you booked via a travel agent, please contact your agent. If you booked directly with us, please call 1300 134 044 or +61 (0)2 8296 8010 to cancel or update your booking.
How can I find out if my organisation has Deductible Gift Recipient Type 1 (DGR1) status?
Your tax status can be found by inputting your ABN into the ABN Lookup tool on the Australian Business Register.
How can I request a portable cot? Are portable cots free?
Email us with your booking confirmation number and your infant’s age to request a free portable cot. You can also email to request an extra rollaway bed at a cost of $60 per night.
How do I book a tour?
There is a Tour & Information Centre at the resort with more information about all available tours. Guests can book their tours at the Centre; however, since space is limited we recommend pre-booking online to avoid disappointment
How do I get around the resort?
Guests can hop on the complimentary resort shuttle service, which circulates the resort every 15-20 minutes between 10.30am and 12.30am. Or enjoy the walk – it’s the best way to explore and get familiar with your new surroundings. It takes anywhere from three to 15 minutes to walk from one hotel property to another within the resort.
How do I get from the airport to Ayers Rock Resort?
If you’re arriving from Ayers Rock Connellan Airport, a complimentary bus transfer is the easiest way to get to the resort – plus, it’s included with your room reservation! The service does not need to be booked in advance as it meets all incoming and outgoing flights. You can also book a hire car or a private limo to get you to the resort. It’s a 15-20 minute drive to Ayers Rock Resort.
From Alice Springs Airport, Ayers Rock Resort is a one-hour flight or an approximately 4.5-hour drive or bus ride.
How far away is Alice Springs from the resort?
Alice Springs is approximately 450km away from the resort (a 4.5 hour drive, or 1 hour flight).
How far away is Kings Canyon from the resort?
Kings Canyon is roughly 350km away, a 3.5-hour drive along the Stuart Highway. For an off-road experience, guests can take the Mereenie loop road instead, which is only suitable for 4WD vehicles.
How often will my room be cleaned?
Rooms are cleaned daily, unless you leave the ‘do not disturb’ sign on your door.
I need more information, who can I contact to discuss?
Call the Foundation Manager at 0438 450 412 to discuss your proposal or email [email protected]
As an individual you can make a lasting difference by:
- Organising a fundraiser in your community, office, local school.
- Making a donation online, mail or deposit into the Foundation bank account. Your donation is tax deductible under Australian law.
- Providing much needed supplies, materials and equipment - contact us to discuss the communities needs.
- When you're visiting the resort, deliver a package with goods or send it to Anangu Communities Foundation, PO Box 135, YULARA NT 0872
IS COMING TO AYERS ROCK RESORT DANGEROUS TO THE LOCAL INDIGENOUS COMMUNITY AND WHAT PRECAUTIONS ARE BEING TAKEN TO PREVENT THE SPREAD OF COVID-19 TO MUTITJULU?
Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.
Aboriginal Territorians live with much higher rates of chronic conditions when compared with Non-Aboriginal people. Therefore they are at greater risk of more serious illness if they are infected with COVID-19. A COVID-19 outbreak in an Aboriginal community could have devastating consequences for the local residents.
As a company, we are taking extra precautions to minimize the risk to the Anangu people and protect one of the world’s oldest living cultures so they can continue to preserve age-old traditions and heritage in the present day.
You too have a role to play and we would appreciate your cooperation to comply with NT restrictions, as part of your personal responsibility.
IS THERE ADDITIONAL SCREENING AT AYERS ROCK AIRPORT?
There will be additional health screening measures for guests arriving into Ayers Rock Airport. For the wellbeing of all guests, any passenger suspected of having the virus will subject to assessment by NT health in an isolated facility within the airport.
Is there an entry fee for the National Park?
The park is free until 31 March 2021. From 1 April 2021 on, the fee is $25 per person, which will give you unlimited park access for three consecutive days.
IS THERE ANYTHING I NEED TO DO PRIOR TO MY TRIP?
All travellers arriving from outside of the Northern Territory – including domestic and overseas travellers – need to obtain a travel permit from the NT government. Fill out the online form on the NT government website within 72 hours before you depart to obtain your permit. You will need to declare your personal contact information and your whereabouts during the previous 28 days, including whether you have been in a COVID-19 hotspot. The form will take about five minutes to complete.
Make a donation by mail
Cheques should be made payable to Anangu Communities Foundation and posted to:
Anangu Communities Foundation, PO Box 135, YULARA NT 0872
Make a donation in branch
You can make a donation at any ANZ branch or via EFT using our account details:
Account Name: Anangu Communities Foundation
BSB: 015 881
Account Number: 8363-31846
If you make an EFT donation and would like a tax receipt please email [email protected] indicating the amount that has been donated, the organization or individual it has been donated by and the date it was put into the account.
NEW HEALTH AND SAFETY POLICIES AND PRACTICES AT THE RESORT
The health and wellbeing of our staff and guests is of the utmost importance. Therefore, upon reopening we will implement an enhanced standard of safety along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.
New measures include:
- Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas
- Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited
- New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible
- Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen
- In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.
While we believe these measures highlighted will ensure Ayers Rock Resort is an industry leader in the management of COVID-19 we would encourage you to visit our dedicated website page with further detailed information of actions and protocols being introduced to ensure the safety of all guests and staff.
SAILS IN THE DESERT REFURBISHMENT
The resort shutdown as a result of COVID-19 has provided us with a unique opportunity to fast track the rooms refurbishment program at Sails in the Desert. We are therefore delighted to advise that all guests staying at Sails in the Desert from 1 August will be accommodated in a refurbished room.
The project is close to completion with works on the final block of rooms well underway and will be completed by the end of September 2020. Based on the scope of work we expect minimal impact to guests during this time.
TRAVEL OPTIONS AND CANCELLATION POLICIES
To assist you in stimulating demand to explore Uluru we are pleased to release a range of special offers for stays of 2, 3 and 4+ nights with discounts of up to 50%.
These rates are available to book now for travel from 1 August 2020 via your preferred direct connectivity option.
What are some common reasons for unsuccessful applications?
- The applicant does not have (or is not auspiced by an organisation that has) DGR status with the ATO
- The proposal does not meet criteria
- The proposal does not address one of the Foundation's charitable purposes
- The community does not fully endorse the proposal
- The project is the responsibility of government or another agency
- The project does not represent value for money
- The project is a request for repeat or ongoing funding, and does not show long term viability
What are the funding terms and conditions?
If your application is successful, the funding can only be allocated to the purposes specified in your application. The project must be implemented within the allocated budget and the Foundation will not be responsible for shortfalls. Where appropriate, quotes must be sourced for all items to be purchased. Acquittal and Project Reports must be submitted during or at the end of the project.
What are the warmest and coolest months to visit?
The coolest months are June-August, when average daytime temperatures are around 20° and the average evening temp is 1°C. November-February are our warmest months, with average daytime temperatures of 35°C, dropping to 25°C at night.
What geographical area does the Anangu Communities Foundation cover?
The Anangu Communities Foundation covers the Anangu communities of Mutitjulu, Docker River, Kaltukatjara, Watarrka, Imanpa, and others in the Ngaanyatjarra Pitjantjatjara Yankunytjatjara (NPY) region in central Australia.
What is a hotspot?
Please see https://coronavirus.nt.gov.au/stay-safe/quarantine/hotspots-covid-19 for the latest information on declared hotspots.
If you live, or have visited, a suburb that is considered a hotspot you are unable to travel to Ayers Rock Resort at this time
- Hotspots can change without notice, it is up to the traveller to be aware of changing circumstances.
Commonwealth and Northern Territory Government regulations and advice must be followed during this time, in particular all relevant biosecurity zone restrictions. We will continue to update this page as things evolve but please refer to the NT Government website for latest information on hotspots and exemptions.
What is the best time of year to travel to Ayers Rock Resort and Uluru?
We think any time is a wonderful time to visit. Autumn and spring tend to have more consistent temperatures, but all seasons offer a unique perspective of the desert landscape.
What laundry facilities and services are available?
All hotels, with the exception of The Lost Camel, have laundry facilities that guests can use, free of charge. Guests of The Lost Camel are welcome to use a laundry at one of the other hotels. The resort also offers dry-cleaning services and hotel laundry, which are available for a fee.
What medical services are available?
If you require medical attention during your stay, we do have a medical centre on the resort. To book an appointment, please contact the centre directly on (08) 8956 2224 or contact your hotel reception for assistance.
Each visit is different, so fees may vary. If you have a medicare card, you will be able to file a claim for coverage. For international guests with travel insurance, you'll be able to invoice your insurance company once you arrive back home.
For any medical supplies required, there is a pharmacy section in the supermarket.
What other professional services are available? Bank/Post office/Petrol station/Mechanic, etc.?
There are a full range of professional services available to take care of all your needs while you’re on holiday, including:
Post Office: Located in Yulara Town Square; open Monday-Friday 9am-5pm and Saturday 9am-12pm
Bank: Located in Yulara Town Square; open Monday-Thursday 10am - 3pm and Friday, 10am-4pm
Auto Mechanic: Located on Giles Street just outside the resort; open Monday-Friday 8am-5:30pm
Hair Salon: Located in Yulara Town Square; open daily 9am-5pm
Petrol Station: Located near Ayers Rock Campground; open daily 6am-9pm
WHAT PRECAUTIONS IS VOYAGES TAKING AT AYERS ROCK RESORT TO ADDRESS THE SPREAD OF COVID-19?
We have employed numerous precautions, including:
- Heightened frequency of cleaning and sanitising public spaces and accommodation rooms with hospital grade disinfectant
- Creation of a team trained to Hazmat level PPE to disinfect at-risk areas of the Resort
- Set up of isolation/quarantine areas on site should they be required
- Enhanced communications with Voyages’ staff and local business partners to ensure consistent protocols and risk mitigation
- Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations
What shopping and retail are available at the resort?
Guests at the resort can easily access the following retail outlets and shops:
Supermarket: Located in the town square; open 8am-9pm daily. There is no pharmacy on the resort, but the supermarket stocks a basic assortment of medical supplies. For any medications you urgently need, please make an appointment with the Medical Centre.
Souvenirs: Hotel boutiques and the Town Square offer a great assortment of souvenirs. You can also purchase souvenirs from the Cultural Centre in Uluru-Kata Tjuta National Park.
Art Galleries: Browse and shop for art at any of the galleries on the resort, or at the Cultural Centre in the Uluru-Kata Tjuta National Park.
What should I pack for my tour?
A hat, sunglasses, camera, water and closed-toe, sturdy walking shoes are recommended. Between April and October, be sure to pack warm clothing and layers, especially for sunrise and sunset tours when it can be quite cool.
What supporting documentation is required with my application?
- Quotes relating to the items being purchased by the grant funds must be included with your application.
- Letters of support from the landholders.
- Evidence of funding support from other partners.
- Any Business Plans or Strategic Plans.
When will I find out if my application is successful?
Applications that seem to meet all the criteria are taken to the Anangu Communities Foundation board, which meets quaterly. You will be advised after the next Board meeting.
Will I be refunded for a cancellation?
It depends on the terms of the package you have booked. Some rates are non-refundable or may involve cancellation fees. Terms are advised at time of booking, so make sure to review all info carefully when you book to avoid any surprises.