Guest Conduct Policy

Voyages Tourism Australia

Guest Conduct Policy – Ayers Rock Resort

Effective 28 August 2026

 

This Guest Conduct Policy (‘Policy’) sets out standards of conduct for you to follow throughout your time at Ayers Rock Resort.  Establishing a conduct policy helps ensure that all guests enjoy their stay at Ayers Rock Resort as well as upholding our commitment to sustainable practices and respecting the land and the Indigenous communities in which we operate. We appreciate your adherence to this policy and wish that you have a memorable time at Ayers Rock Resort.

This Policy applies across all Ayers Rock Resort hotels, campgrounds, public area and retail outlets, the airport terminal areas, experiences, bus transfers and tours.  It is a condition of your stay or visit at the Resort that you comply with this Policy, all our health and safety policies and procedures and all applicable laws. Voyages may take reasonable and proportionate action where a guest fails to comply with this Policy. This may include requiring a guest to leave the Resort our a tour where Voyages reasonably considers this necessary due to serious misconduct, unlawful conduct, safety or security risk, material disruption to other guests or staff, damage to property, cultural-site protection, or repeated failure to comply after a warning where it is practicable to give one. To the extent permitted by law, no refund will be payable in these circumstances.

This Policy may be amended or supplemented from time to time. For bookings already made, any amendment will apply only where the amendment is reasonable and necessary for safety, security, legal, public health, operational, environmental or cultural protection reasons, and will not materially reduce your rights unless required by law or reasonably necessary for those reasons.

In this Policy, “Us, we, our, Voyages” all mean Voyages Tourism Australia Pty Ltd (ACN 146 482 591). “You, your, guest” means any person who is staying or visiting the Resort and any other person travelling with that person. “Resort” means Ayers Rock Resort, Yulara, Northern Territory of Australia.

 

Verbally Abusive, Offensive Language and Threats

We have a zero tolerance for verbally abusive or offensive language directed toward anyone at the resort. Statements or conduct that threaten prohibited or illegal activity will also not be tolerated.

 

Guest Attire

Guests must be appropriately attired in all public areas or areas which are visible to the public (such as room balconies) during their stay at the Resort. Public nudity including topless sunbathing is not permitted anywhere in the Resort.

 

Noise Restrictions

Loud speakers, boom boxes, radios or other noise nuisance are not permitted. Loud and excessive noise at the Resort after 10pm is prohibited. We reserve the right to ask you to leave the following day and restrict all future bookings from you if you fail to comply with the noise restriction.

 

Smoking and Restriction on Purchase of Tobacco Products

In accordance with Northern Territory law, smoking is not permitted in any enclosed areas (such as hotel rooms, bars, restaurants and public transport) and certain outdoor areas (such as pool areas, outdoor dining areas of cafes, bars and restaurants). Smoking includes the use of a hookah, other types of water pipes or e-cigarettes.

For those guests who wish to smoke, there are designated outdoor smoking areas signposted throughout the resort. Electronic cigarettes are only permitted within the designated smoking areas. Cigarettes must be properly disposed of and never thrown into the bush. Guests must be at least 18 years of age to purchase, possess or use tobacco.

If you smoke in your room, a cleaning fee of one (1) night’s room rate will be applied to your resort account to allow for 24-hour airing of the compromised room.

 

Securing Personal Belongings

Guests are responsible for securing their own personal belongings. Where an in-room safe is provided in your accommodation, we recommend you use it.

For shared accommodation styles, each bed is provided with an individual locker. Guests must supply their own padlock to secure it.

 

Cooking and Room Appliances

Cooking inside guest rooms is strictly prohibited, except where the room is provided with built-in kitchen or cooking facilities by us. Guests must not bring or use any cooking, heating or open-flame appliances in their room, including but not limited to toasters, sandwich presses, portable stoves and hot plates. Guests using built-in kitchen facilities must do so in accordance with any instructions provided and take reasonable care to avoid triggering the Resort's fire detection systems.

 

Fire Detection and Safety Systems

The Resort's fire detection and suppression systems are installed for the safety of all guests and staff. Guests must not tamper with, disable, cover or otherwise interfere with any smoke detector, fire alarm, sprinkler or other fire safety equipment. Where a fire detection or suppression system is activated as a result of a guest's use of a prohibited appliance, tampering, or other conduct in breach of this Policy, the guest will be liable for the reasonable costs Voyages incurs as a result, which may include system reset or call-out fees and any emergency services charges. 

 

Room and Property Damage

Guests responsible for any loss or damage to their room or campsite, its furnishings, fittings or equipment, or any other Resort property, caused by the guest or a member of their party, beyond reasonable wear and tear from ordinary use. Voyages reserves the right to charge the reasonable cost of repair, replacement or extensive cleaning onto the guest.

Where your accommodation is provided with a physical key(s), the failure to return the key(s) at check-out will be considered as the loss of the key(s), and the guest will be liable for any associated replacement and locksmith charges.

Guests are also responsible for ensuring their accommodation, including windows, balconies and doors, is locked and secured at all times (see also Securing Personal Belongings above).

 

Parental and Guardian Responsibility

For purposes of this Policy, a ‘minor’ is any person under the age of 18.

Parents and guardians are responsible for the behaviour and appropriate supervision of their accompanying minor(s) at all times (whether in the hotel room, in any public areas or during any tours or guest activities) throughout their stay at the Resort, including in relation to pool use (see Pools below).

 

Pools

Pools are for the use of registered Resort guests and their accompanying visitors only, and are not staffed by lifeguards. Guests swim at their own risk.

Swimming activities are not supervised and no minor or infant is allowed to enter the pool wearing nappies (diapers) including swimming nappies. Children or infants can only swim if they are toilet trained and under their parent's or guardian's supervision at all times.

 

Alcohol

You must be 18 years old to buy alcohol or be served alcohol in a licensed bar or restaurant in the Northern Territory. Special laws apply to where you can buy or drink alcohol in the Northern Territory.  At the Resort, you are only permitted to buy alcohol to takeaway or drink on the premises, if you are a guest at the Resort or dining at the Resort.  At Uluru, you are only permitted to drink alcohol at designated sunset viewing areas.

Guests purchasing alcohol at any licensed bars, restaurants or bottle shop at the Resort must present a government issued photo identification as well as their hotel room key or Campground pass. Guests are not permitted to buy alcohol for any person who is not a bona fide guest or lodger of the Resort or anyone under the age of 18.

Guests who choose to consume alcohol at the Resort must do so responsibly. Resort staff may refuse to serve alcoholic beverages in their sole discretion to any guest who does not consume alcohol responsibly.

 

Health

During a pandemic (such as the current global COVID-19 pandemic) or any other public health emergency, we will require our guests to comply with all applicable government directive, orders or regulations including any health and safety procedures or policies that are in place at the Resort. Failure to comply may result in removal from the Resort.

 

Environment

Promoting and sustaining ecotourism is a priority for Voyages. We work hard to keep the Resort pristine so that people can enjoy their time at the Resort for many years to come. The team at the Resort work collaboratively with local communities to support sustainable environmental tourism practices, respecting and supporting the local Indigenous communities and cultures.

We ask our guests do their part in helping us look after the Resort and the surrounding land. Rubbish should be properly disposed of in bins provided. Rubbish or other foreign objects should never be flushed down a toilet. Guests must not leave items unattended on balconies, as the wind may cause the items to be blown off into the bush.

Water in this region is limited and must not be wasted. We ask all Resort and Campground guests to keep water usage down to a minimum. This includes turning off taps when not in use, being mindful with shower times and to not leaving taps running when brushing teeth.

 

Pets

There are a number of endangered species native to the national park and Resort environment, and we work extremely hard to protect these animals. Cats (both domestic and feral) are significant predators to these at-risk species, which is why cats are banned from the entire Resort including the Campground.

Dogs residing within the Campground must be approved by Campground Reception at the time of check-in (or advised at the time of booking or online check-in).

Dogs must be appropriately secured at all times, they must not be left unaccompanied at any time, and owners must clean up after their dog.

Licensed assistance animals are welcomed but we request you notify us in writing at time of booking. Proof of certification will be required 14 days prior to arrival.

 

Fires

Campfires at the Campground are only permitted during the winter months; however, they are only allowed if there is not a total fire ban in place. Guests must use a fire pit that is raised off the ground (whether brought by the guest or hired from the Resort), and take reasonable fire safety measures to ensure the safety of themselves an others. No fires are permitted on the camping lawns or in any other location at the Resort.

 

Parking

Parking at the Resort is provided at the guest's own risk. Voyages does not accept responsibility for the loss of, or damage to, any vehicle, trailer or caravan, or its contents while parked at the Resort. We recommend guests remove valuables from their vehicles. 

 

Culturally Sensitive Sites

There are some important sensitive areas around the base of Uluru. At these sites, the rock details and features are equivalent to a sacred scripture – they describe culturally important information and must be viewed in their original location. It is inappropriate for images of these sites to be viewed elsewhere. Particular senior traditional owners are responsible for the stories and ceremonies associated with these sites. These are handed down from grandparent to grandchild as family inheritance. Under Tjukurpa, cultural knowledge is earned and with it comes great cultural responsibility. This has been the custom since the beginning of creation. We ask our guests to respect these culturally sensitive sites.