Ayers Rock at Sunset

COVID-19 FAQ's

Keeping Guests Safe & Healthy

Due to the increased spread of COVID-19 worldwide, we have put in place a number of measures to protect individuals visiting the Resort and also ensure guests have a safe and enjoyable stay. Click here to view our flexible cancellation policy

COVID-19 Update: Current restrictions are in place for entry into the Northern Territory. Please visit the Northern Territory's Government website for the latest travel restrictions at: https://coronavirus.nt.gov.au/travel/quarantine/hotspots-covid-19 

A copy of your completed border entry form, in printed form, will need to be shown to Jetstar staff as you board the plane. If you don’t show your NT border arrival form you cannot board the plane. This is an important form and it’s essential that you answer honestly. If you’re found to have provided misleading information on your arrival form you could face a fine of $5,056 for an individual, $25,280 for a business, and a possible prison term of up to three years.

When you arrive at Ayers Rock Airport, the NT border arrivals team will process your border entry form and may ask you additional questions. You will be required to sign the declaration in front of an authorised officer.

AIRPORT HEALTH AND SAFETY POLICIES AND PRACTICES

Airport transfers will continue to be provided to all guests arriving on commercial flights with staggered seat distancing, contactless sanitiser available and enhanced cleaning protocols introduced on all AAT Kings vehicles.

Terminal Announcements
QFG will provide regular announcements regarding social distancing guidelines. This will be part of the regular boarding calls as well.

Gate Seating Changes
This will be done in accordance with Government requirements. Measures incude adjusted seating plan, markings 'do not use' etc. This will be in place to corrospond with the first flight arrival.

Gate Announcements
As per boarding announcement by Qantas representative.

Hygiene Kits (PPE)
Passengers collect kit from near boarding pass readers. QFG will fund kits but airport to support with proximate storage area for boxes.

Enhanced Cleans
Increased cleaning and wipe down of all traffic areas

Hand Sanitiser Stations
In addition to other locations, sanitiser will be provided at each boarding gate.

Signage
Use existing Airport Authority signage where required but supplement with QFG signs as required. Additional signage in general passenger areas by airport.

Social Distancing -Terminal Floor Markings
This will be done in accordance with Government requirements. Will be required in check-in, boarding gates and baggage reclaim.

Baggage Collection
Where possible (i.e.. belt available) bags to be spaced to meet social distancing requirements. Floor distancing markings will be in place.

AYERS ROCK RESORT & NT BORDER ENTRY REQUIREMENTS

All guests and visitors to Ayers Rock Resort and Campground are required to comply with the following:

a) Be fully vaccinated to stay at Ayers Rock Resort or use the Resort facilities and services including the campground

b) Completing a Border Entry Form before arriving in the NT (Not applicable to NT residents)

c) Undertaking a Rapid Antigen Test (RAT) and submit a declaration online within two hours of arrival

d) Ayers Rock Resort guests must also complete a Rapid Antigen Test (RAT) on day 3 and day 6 after arrival

e) Guests 12 years & above must wear a mask while inside any premises (unless eating or drinking) or vehicle where they cannot maintain a distance of 1.5 metres from other people

We also strongly encourage all guests to complete a rapid antigen test prior to arrival at Ayers Rock Resort. This will help us reduce potential exposure to other guests, our staff and local community.

* All necessary RAT tests will be provided to you upon arrival into the NT and at your designated hotel.

All documentation will be checked on arrival so please ensure you and your travelling party comply with these requirements prior to departure.

Guests will unfortunately be turned back and denied entry if you fail to meet these requirements.

Updated 19 January 2022.

AYERS ROCK RESORT & NT MASK REQUIREMENTS

Effective from 6:00PM, Friday 31 December 2021, the NT Chief Health Officer announced an NT-Wide Indoor Mask Mandate. A person must wear a mask when they are indoors unless they are eating, drinking or able to distance 1.5m from others.

This rule will also apply to public/shared transport (including the Ayers Rock Resort Shuttle, Touring & Airport transfers) and workplaces. Wearing a mask outdoors is highly recommended if you cannot socially distance and maintain 1.5m distance from others.

Masks will be available from Sails in the Desert, Desert Gardens Hotel and Campground Receptions, IGA, Shell, and the Tourist Information Centre.

It is an offence not to comply with CHO Directions and fines will be issued for those failing to follow these directions.

A person is not required to wear a mask if the person:
a)    is a child:
     i.    under the age of 12 years; or
     ii.    attending primary school, while at school; or
b)    has a physical or mental health illness or condition, or a disability, that makes wearing a face mask unsuitable; or
c)    is engaged in vigorous exercise or is swimming; or
d)    is communicating with a person who is hearing impaired and visibility of the person's mouth is essential; or
e)    is in a private vehicle, that is not being used for commercial purposes, or is alone in a commercial vehicle; or
f)    is eating or drinking; or
g)    is asked to remove the face mask to ascertain the person's identity; or
h)    is requested by a health practitioner to remove the face mask in order to enable the practitioner to administer treatment to the person; or
i)    is a teacher, educator or child care worker in a school or child care facility who removes it for the purpose of teaching or child care activities; or
j)    must remove it in an emergency

In summary guests, visitors, staff, and residents are required to wear face masks throughout the Resort in indoor areas when unable to stay 1.5m away from others. The only exception for guests is within their hotel room with travelling party only, or staff in their homes with members of the normal household only. 

Face masks are not required in the Resort dining and bar outlets while drinking and eating only.

For more information on NT Mask Mandate, please visit the NT Government Mask Mandate page.

AYERS ROCK RESORT PROOF OF COVID-19 VACCINATION & COVID-19 CHECK IN REQUIREMENTS

Northern Territory Check In App

It is recommended to download The Territory Check In App as you are required to check-in at all venues, services and activities in the Northern Territory, no matter how long you are there for.

If you are unable to use The Territory Check In App, you will be required to manually check-in with a staff member either through using a pen and paper system, or a staff member can help guests unable to use a QR Code.

Download The Territory Check In app from the Google Play Store or the Apple App Store.

Sharing your COVID-19 Digital certificate with The Territory Check In App

You can now link your COVID-19 digital certificate to the Territory Check In app. You will need to check your Territory Check-In app is updated to the latest version at the App store or Google Play.

Linking your COVID-19 digital certificate is an easy way to prove vaccination status when checking in at a venue.

Instructions on how to link your COVID-19 digital certificate to the Territory Check In

If you are unable to link your COVID-19 digital certificate with the Territory Check In app, please see the NT Government Proof of COVID-19 vaccination page for several options to get proof of your COVID-19 vaccinations.

CAN I CANCEL MY BOOKING?

In most instances our standard cancellation policy will apply. Existing rates will be honoured on all Voyages Accommodation and Touring. Should you wish to amend your booking please contact our support team at [email protected] and we will respond within 3 business days.

HEALTH AND SAFETY POLICIES AND PRACTICES AT THE RESORT

The health and wellbeing of our staff and guests is of the utmost importance. We have implemented an enhanced safety standards along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.

New measures include:

a) Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas

b) Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited

c) New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible

d) Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen

e) Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations

f) In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.

IS COMING TO AYERS ROCK RESORT DANGEROUS TO THE LOCAL INDIGENOUS COMMUNITY AND WHAT PRECAUTIONS ARE BEING TAKEN TO PREVENT THE SPREAD OF COVID-19 TO MUTITJULU?

Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.

Aboriginal Territorians live with much higher rates of chronic conditions when compared with Non-Aboriginal people. Therefore they are at greater risk of more serious illness if they are infected with COVID-19. A COVID-19 outbreak in an Aboriginal community could have devastating consequences for the local residents.

As a company, we are taking extra precautions to minimize the risk to the Anangu people and protect one of the world’s oldest living cultures so they can continue to preserve age-old traditions and heritage in the present day. 

You too have a role to play and we would appreciate your cooperation to comply with NT restrictions, as part of your personal responsibility.

IS THERE ADDITIONAL SCREENING AT AYERS ROCK AIRPORT?

There will be additional health screening measures for guests arriving into Ayers Rock Airport. For the wellbeing of all guests, any passenger suspected of having the virus will subject to assessment by NT health in an isolated facility within the airport.

TRAVEL OPTIONS AND CANCELLATION POLICIES

If you need any assistance with your booking, please call Voyages Travel Centre on 1300 134 044 during office hours or submit an online enquiry form.