COVID-19 FAQ's

Keeping Guests Safe & Healthy

Due to the increased spread of COVID-19 worldwide, we have put in place a number of measures to protect individuals visiting the Resort and also ensure guests have a safe and enjoyable stay. Click here to view our flexible cancellation policy

COVID-19 Update: Current restrictions are in place for entry into the Northern Territory. Please visit the Northern Territory's Government website for the latest travel restrictions at: https://coronavirus.nt.gov.au/travel/quarantine/hotspots-covid-19 

 

AIRPORT HEALTH AND SAFETY POLICIES AND PRACTICES

Airport transfers will continue to be provided to all guests arriving on commercial flights with staggered seat distancing, contactless sanitiser available and enhanced cleaning protocols introduced on all AAT Kings vehicles.

Terminal Announcements
QFG will provide regular announcements regarding social distancing guidelines. This will be part of the regular boarding calls as well.

Gate Seating Changes
This will be done in accordance with Government requirements. Measures incude adjusted seating plan, markings 'do not use' etc. This will be in place to corrospond with the first flight arrival.

Gate Announcements
As per boarding announcement by Qantas representative.

Hygiene Kits (PPE)
Passengers collect kit from near boarding pass readers. QFG will fund kits but airport to support with proximate storage area for boxes.

Enhanced Cleans
Increased cleaning and wipe down of all traffic areas

Hand Sanitiser Stations
In addition to other locations, sanitiser will be provided at each boarding gate.

Signage
Use existing Airport Authority signage where required but supplement with QFG signs as required. Additional signage in general passenger areas by airport.

Social Distancing -Terminal Floor Markings
This will be done in accordance with Government requirements. Will be required in check-in, boarding gates and baggage reclaim.

Baggage Collection
Where possible (i.e.. belt available) bags to be spaced to meet social distancing requirements. Floor distancing markings will be in place.

AYERS ROCK RESORT GUEST REQUIREMENTS

If you are travelling to Ayers Rock Resort via plane, it is mandatory that persons wear a mask while inside any airport, on aircraft or on the airfield.

We also strongly encourage all guests to complete a rapid antigen test within 24 hours prior to arrival at Ayers Rock Resort. This will help us reduce potential exposure to other guests, our staff and the local community. 

Updated 6 April 2022.

CAN I CANCEL MY BOOKING?

In most instances our standard cancellation policy will apply. Existing rates will be honoured on all Voyages Accommodation and Touring. Should you wish to amend your booking please contact our support team at [email protected] and we will respond within 3 business days.

HEALTH AND SAFETY POLICIES AND PRACTICES AT THE RESORT

The health and wellbeing of our staff and guests is of the utmost importance. We have implemented an enhanced safety standards along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.

New measures include:

a) Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas

b) Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited

c) New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible

d) Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen

e) Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations

f) In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.

IS COMING TO AYERS ROCK RESORT DANGEROUS TO THE LOCAL INDIGENOUS COMMUNITY AND WHAT PRECAUTIONS ARE BEING TAKEN TO PREVENT THE SPREAD OF COVID-19 TO MUTITJULU?

Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.

Aboriginal Territorians live with much higher rates of chronic conditions when compared with Non-Aboriginal people. Therefore they are at greater risk of more serious illness if they are infected with COVID-19. A COVID-19 outbreak in an Aboriginal community could have devastating consequences for the local residents.

As a company, we are taking extra precautions to minimize the risk to the Anangu people and protect one of the world’s oldest living cultures so they can continue to preserve age-old traditions and heritage in the present day. 

You too have a role to play and we would appreciate your cooperation to comply with NT restrictions, as part of your personal responsibility.

TRAVEL OPTIONS AND CANCELLATION POLICIES

If you need any assistance with your booking, please call Voyages Travel Centre on 1300 134 044 during office hours or submit an online enquiry form.