New Safety Measures
Due to the increased spread of COVID-19 worldwide we have put in place a number of measures to protect individuals visiting the Resort and also ensure guests have a safe and enjoyable stay.
As of 12 January 2021, the NT Government has declared a number of Metropolitan Sydney as Hotspots, please click here for current list. Anyone arriving in the NT who had visited these will need to undertake 14 days of supervised quarantine at facilities in Howard Springs or Alice Springs. If you are affected and staying with us in the next few days please know that a friendly call centre representative will be in contact with you within the next 5 business days to arrange an alternative for your upcoming booking.
Please see https://coronavirus.nt.gov.au/travel/quarantine/hotspots-covid-19 for the latest information on declared hotpots.
To ensure the safety and wellbeing of our guests, our staff, and our local communities, you must present a photo ID and evidence of your whereabouts for the past 14 days (credit card statement or similar).
Please note that travellers from outside the Northern Territory will be required to obtain a travel permit prior to entering NT. In order to obtain a travel permit, please complete this online form within 72 hours prior to travel. This applies for visitors arriving from outside NT as well as from overseas.
A copy of your completed border entry form, in printed form, will need to be shown to Jetstar staff and a Voyages COVID-19 safety officer as you board the plane. If you don’t show your NT border arrival form you cannot board the plane. This is an important form and it’s essential that you answer honestly. If you’re found to have provided misleading information on your arrival form you could face a fine of $5,056 for an individual, $25,280 for a business and a possible prison term of up to three years.
When you arrive at Ayers Rock Airport, the NT border arrivals team will process your border entry form and may ask you additional questions. You will be required to sign the declaration in front of an authorised officer.
Anyone arriving into Yulara (Connellan Airport) from or through a declared COVID-19 hotspot in the last 15 days will be directed to undertake 14 days mandatory supervised quarantine in Alice Springs, at your cost of $2500 per person. Please note this is an alcohol free quarantine facility. There may be additional costs for travel from Yulara into Alice Springs. People in supervised quarantine will be subject to testing before exiting quarantine. Anyone refusing a test will have 10 days added to their quarantine time and additional costs.
What is a hotspot?
Please see https://coronavirus.nt.gov.au/stay-safe/quarantine/hotspots-covid-19 for the latest information on declared hotspots.
If you live, or have visited, a suburb that is considered a hotspot you are unable to travel to Ayers Rock Resort at this time
- Hotspots can change without notice, it is up to the traveller to be aware of changing circumstances.
Commonwealth and Northern Territory Government regulations and advice must be followed during this time, in particular all relevant biosecurity zone restrictions. We will continue to update this page as things evolve but please refer to the NT Government website for latest information on hotspots and exemptions.
IS COMING TO AYERS ROCK RESORT DANGEROUS TO THE LOCAL INDIGENOUS COMMUNITY AND WHAT PRECAUTIONS ARE BEING TAKEN TO PREVENT THE SPREAD OF COVID-19 TO MUTITJULU?
Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.
Aboriginal Territorians live with much higher rates of chronic conditions when compared with Non-Aboriginal people. Therefore they are at greater risk of more serious illness if they are infected with COVID-19. A COVID-19 outbreak in an Aboriginal community could have devastating consequences for the local residents.
As a company, we are taking extra precautions to minimize the risk to the Anangu people and protect one of the world’s oldest living cultures so they can continue to preserve age-old traditions and heritage in the present day.
You too have a role to play and we would appreciate your cooperation to comply with NT restrictions, as part of your personal responsibility.
IS THERE ANYTHING I NEED TO DO PRIOR TO MY TRIP?
All travellers arriving from outside of the Northern Territory – including domestic and overseas travellers – need to obtain a travel permit from the NT government. Fill out the online form on the NT government website within 72 hours before you depart to obtain your permit. You will need to declare your personal contact information and your whereabouts during the previous 28 days, including whether you have been in a COVID-19 hotspot. The form will take about five minutes to complete.
AM I ABLE TO CANCEL MY BOOKING?
In most instances our standard cancellation policy will apply, however should you be travelling before the 31st July 2020 we have increased the flexibility of our cancellation policy and you are able to re-book your Voyages Accommodation and Tours to a later date (before 31st December 2021) at no additional cost. Existing rates will be honoured on all Voyages Accommodation and Touring. Should you wish to amend your booking please speak to our Travel Centre directly please call 1300 134 044.
WHAT PRECAUTIONS IS VOYAGES TAKING AT AYERS ROCK RESORT TO ADDRESS THE SPREAD OF COVID-19?
We have employed numerous precautions, including:
- Heightened frequency of cleaning and sanitising public spaces and accommodation rooms with hospital grade disinfectant
- Creation of a team trained to Hazmat level PPE to disinfect at-risk areas of the Resort
- Set up of isolation/quarantine areas on site should they be required
- Enhanced communications with Voyages’ staff and local business partners to ensure consistent protocols and risk mitigation
- Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations
IS THERE ADDITIONAL SCREENING AT AYERS ROCK AIRPORT?
There will be additional health screening measures for guests arriving into Ayers Rock Airport. For the wellbeing of all guests, any passenger suspected of having the virus will subject to assessment by NT health in an isolated facility within the airport.
DO I NEED TO SELF-ISOLATE AT AYERS ROCK RESORT?
Guidelines released by the Australian Department of Health indicate that anyone arriving into Australia from a foreign country must self-isolate for 14 days. Additionally, anyone who believes they may have been in close contact with a confirmed case of COVID-19 will also need to self-isolate for 14 days. Up-to-date isolation guidance can be found on:
NEW HEALTH AND SAFETY POLICIES AND PRACTICES AT THE RESORT
The health and wellbeing of our staff and guests is of the utmost importance. Therefore, upon reopening we will implement an enhanced standard of safety along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.
New measures include:
- Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas
- Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited
- New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible
- Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen
- In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.
While we believe these measures highlighted will ensure Ayers Rock Resort is an industry leader in the management of COVID-19 we would encourage you to visit our dedicated website page with further detailed information of actions and protocols being introduced to ensure the safety of all guests and staff.
AIRPORT HEALTH AND SAFETY POLICIES AND PRACTICES
Airport transfers will continue to be provided to all guests arriving on commercial flights with staggered seat distancing, contactless sanitiser available and enhanced cleaning protocols introduced on all AAT Kings vehicles.
QFG will provide regular announcements regarding social distancing guidelines. This will be part of the regular boarding calls as well.
Gate Seating Changes
This will be done in accordance with Government requirements. Measures incude adjusted seating plan, markings 'do not use' etc. This will be in place to corrospond with the first flight arrival.
As per boarding announcement by Qantas representative.
Hygiene Kits (PPE)
Passengers collect kit from near boarding pass readers. QFG will fund kits but airport to support with proximate storage area for boxes.
Increased cleaning and wipe down of all traffic areas
Hand Sanitiser Stations
In addition to other locations, sanitiser will be provided at each boarding gate.
Use existing Airport Authority signage where required but supplement with QFG signs as required. Additional signage in general passenger areas by airport.
Social Distancing -Terminal Floor Markings
This will be done in accordance with Government requirements. Will be required in check-in, boarding gates and baggage reclaim.
Where possible (i.e.. belt available) bags to be spaced to meet social distancing requirements. Floor distancing markings will be in place.
AVAILABLE ACCOMMODATION AT AYERS ROCK RESORT
Sails in the Desert, The Lost Camel & Emu Walk Apartments will all open on 1 August and will provide a range of accommodation options to suit differing styles and budgets.
At this stage Desert Gardens Hotel and the Outback Pioneer Hotel & Lodge remain closed with bookings currently not accepted. Further information regarding the reopening of these hotels will be advised in due course
Ayers Rock Campground will be open from June 19th for Northern Territory intrastate travellers. Beginning 15 July, the campground will open for regular guests (or as soon as the Northern Territory borders open).
AVAILABLE DINING OPTIONS AT AYERS ROCK RESORT
Ilkari Restaurant located within Sails in the Desert will open daily for breakfast & dinner. An à la carte menu will replace the traditional buffet for both breakfast and dinner. The à la carte breakfast can continue to be pre-booked at your contracted buffet rate.
Walpa Bar also located within Sails in the Desert will open for dinner with a limited à l carte menu.
Within the Town Square Gecko’s Café will open open daily for lunch and early dinner and will offer dine in or take away. The Kulata Academy Café will also open daily for a light breakfast and lunch.
In room dining across all three properties will be available 24/7.
Please visit the Ayers Rock Resort website for additional details regarding opening hours for each outlet and information on resort shopping and services.
AVAILABLE TOURS AND GUEST ACTIVITIES
We are pleased to advise Sounds of Silence and a number of Field of Light tours will reopen and be operational on selected dates from 1 August these are available to pre-book via the website.
Desert Awakenings (and Outback Sky Journeys) will initially not run and further information will be advised in due course.
A limited Free Guest Activity program has been developed and is available to access via the website. Information will also be provided to guests upon check in.
An extensive selection of tours to explore the National Park will be available by our touring partners and we recommend that you contact them directly for further information.
TRAVEL OPTIONS AND CANCELLATION POLICIES
To assist you in stimulating demand to explore Uluru we are pleased to release a range of special offers for stays of 2, 3 and 4+ nights with discounts of up to 50%.
These rates are available to book now for travel from 1 August 2020 via your preferred direct connectivity option.
SAILS IN THE DESERT REFURBISHMENT
The resort shutdown as a result of COVID-19 has provided us with a unique opportunity to fast track the rooms refurbishment program at Sails in the Desert. We are therefore delighted to advise that all guests staying at Sails in the Desert from 1 August will be accommodated in a refurbished room.
The project is close to completion with works on the final block of rooms well underway and will be completed by the end of September 2020. Based on the scope of work we expect minimal impact to guests during this time.